Troubleshooting Network connectivity in Roku device

The initial requisite for streaming via Roku streaming device is a reliable internet connection. You can access both audio and video streams on Roku only with internet connectivity. To procure a network connection you need to connect your Roku streaming device to the home network and the home network to be connected to with the internet.

At times, while trying to connect the Roku Streaming device with the home network, you may receive error messages indicating that your Roku streaming device is unable to connect to wireless network or the device is not connected to the internet. Continue reading further to get to know how to handle such connectivity hitches.

Cause of Failure in Network Connectivity

• The Roku streaming player is connected to the home network similar to a PC or the smartphones.
• All you need to do is to enter the network credentials like wireless network name and password appropriately.
• This will establish a wireless connection between your Roku device and the home network.
• Now the router will grant internet access to the Roku player.
• Few Roku streamer allows you to connect them with wired network connectivity with the help of the Ethernet port.
• You can choose the best way to connect it to the home network.
• In case the Roku device is unable to connect with the home router, you will not be able to set up the Roku device for further streaming.

Checking Connection

• To check the Network connection status on Roku streaming device, you can simply navigate to Settings menu on the Roku streaming device.
• Then choose the Network option and then select the Check connection option.
• This test executes, two-part test. The first part initially checks the connection from the home network and tests signal quality.
• The second part, checks measures the speed of the connection.
• In case of the poor signal, on-screen instructions will be provided that helps you to resolve the issue. For better understanding of the test results you can visit our site roku.com/link for detailed guidance on network connectivity.

Tips for resolving network connectivity issues (roku.com/link)

• Choose the right network name of your wireless network.
• Enter the network credentials correctly, and also make a note the passwords are case sensitive.
• Ensure the Home Router is working properly, in case of any issues you can try restarting the router.
• If the problem persists, you can contact your Internet Service Provider on this.
• Try improving the signal strength of the wireless network.
• Then try restarting the Roku streaming device and the Router.

For any further assistance on connecting Roku streaming Player with the Network connectivity or for any troubleshooting tips for Roku, you can call us at 1-866-990-7120 or visit our site at Roku.com/link.